Shipping policy

Shipping Policy

At QZ, we strive to offer a seamless and efficient shipping experience. Please review the details of our shipping policy below:

Processing Time

  • All orders are processed within 2-5 business days. Processing times may vary based on order volume, but we aim to ensure that your items are prepared as quickly as possible.
  • Please note that orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Times

We offer various shipping options to meet your needs:

  • Standard Shipping: Estimated delivery within 7-14 business days once your order is processed.
  • Expedited Shipping: Estimated delivery within 5-7 business days. Additional charges apply based on your location and order size.

Shipping costs will be calculated at checkout based on your location and selected shipping method.

International Shipping

We currently ship to select international destinations. Shipping rates and delivery times for international orders vary by region and will be provided at checkout. Customs and duties may apply, depending on your country, and are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order using the link provided in the email.

Shipping Delays

While we do our best to ensure timely delivery, there may be occasional delays due to factors beyond our control, such as shipping carrier delays or customs processing for international orders. Please allow extra time during peak holiday seasons or in case of inclement weather.

Lost or Damaged Packages

In the rare event that your order is lost or damaged during transit, please contact our customer service team at sales@quirkyzebra.com within 7 days of the expected delivery date. We will assist in filing a claim with the shipping carrier and provide a replacement or refund as appropriate.

Changes to Your Shipping Address

If you need to update your shipping address, please contact us as soon as possible at sales@quirkyzebra.com. We can only make changes to the address if your order has not yet been processed or shipped.